Best Auto Repair, Charlotte

Interstate Motor & Auto Service
9800 Newell Hickory Grove Road Charlotte
NC 28213

Call Us

704-596-4110

Working Hours

Interstate Motor DBA Newell Service Center Penske Truck and Cruise America RV Rentals
8533 Old Concord Rd, Charlotte
NC 28213

Call Us

704 921-4844

Working Hours

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INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 704-596-4110 or make an appointment online!


Reviews

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Great place if you need auto service. Chris and Beaver are top notch.

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Great place to get your automobile serviced.

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This is, in my opinion, the BEST family-owned mechanic shop in Charlotte, probably all of NC. The owner, Beaver, is the most honest, honorable, and direct person I've ever met in this business. He expects the same traits in his staff. Youll never have to worry about them trying to "pad" your estimate.

Partners

ASE (Automotive Service Excellence)
Independent Garage Owners of North Carolina
UniSelect - SAX
ALL-DATA
IDENTIFIX
MITCHELL 1
interstate
MOOG
GATES
CHAMPION
Car Care Aware
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